Customer support
Help from people who know your project.
Send us a message or book a call whenever you need a hand. We handle training, updates and monitoring once you’re live.
What’s included
Going live is only the start of our work with you. Here’s what support includes.
Training for your team
We go live with you and train the people who’ll use the system every day.
Maintenance and updates
We keep the system maintained and up to date, and improve it as your business grows.
People who know your project
You can reach our UK team directly through our contact form or on a booked call when you need help.
Monitoring and backups
We monitor your system and take regular backups, so problems are caught early.
FAQ
What you need to know about support from Sitenet. If your question isn’t here, ask us and we’ll answer it.
Still have questions?
Send us a message or book a call, and a member of our team will get back to you.
Contact usSend us a message with our contact form, choosing Customer support, or book a call. A member of our team will pick it up and get back to you.
We stay on after launch. Your team gets training, we keep the system maintained and updated, and you can reach people who know your project. We also monitor it so problems are caught early.
We build security in from the start, with encrypted connections, role-based access, regular backups and monitoring. We’re happy to talk your team through it and answer compliance questions.
Usually, yes. We connect our platforms to payment providers, accounting software, suppliers and CRMs through their APIs, so nobody has to type the same details twice.
Yes. Each platform is set up with your branding, and we can change workflows, fields and permissions to match how your team works. If you need something no platform has, our developers build it on top, so you still get future updates.
Get help
Send us a message or book a call, and someone on our team who knows your project will help you sort it out.
Write to us
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London, UK