Travel Back Office (TBO)
The Back Office is an administrative interface which
is the heart of the travel technology solution responsible for handling various
administrative and operational tasks to ensure the smooth functioning of travel
agencies and related businesses. Here are some essential elements of a travel
back office system developed by Sitnet Tech and a part of Travnet Tech:
User Access and Permissions
The Back Office system offers role-based access
control for the restriction and management of user permissions. This includes
secured login and authentication mechanisms and activity logs that facilitate
the auditing of user actions within the system.
Centralised platform for managing and tracking all
travel bookings. Efficiently manages and processes reservations, including online
and offline bookings, booking confirmations, cancellations, and modifications.
Centralise all reservation data for easy access and tracking. Integration with
GDS (Global Distribution System) and other booking channels.
Maintain an up-to-date inventory of available
accommodations, transportation, activities, and other travel services. Ensure
accurate availability and pricing information for seamless booking processes.
Maintain track of and manage financial transactions, such as invoicing, payment processing, and re- Automated communication with suppliers for booking confirmations and updates.
Reporting and Analytics
Generate real-time reports and analytics on key performance indicators (KPIs) such as sales, revenue, occupancy rates, and customer satisfaction. Gain valuable insights to make data-driven decisions and identify areas for improvement.
Store and manage important travel documents, such as itineraries, vouchers, and contracts. Ensure easy access and retrieval of relevant documents when needed. Compliance with industry regulations and data protection standards.
Compliance and Security
Ensure compliance with industry regulations, such as
GDPR, and maintain robust data security measures. Safeguard customer and
business data to build trust and protect sensitive information.
Travel back office streamlines operational
workflows, reducing manual tasks and errors. Automation of routine processes
such as booking confirmations, payment processing, and document generation. Workflow
Customization is possible based on the specific needs of the travel agency. Users
can utilise tools like email integration, messaging, and task management to
streamline workflows and enhance productivity.
Efficiently manage and collaborate with agents
through a dedicated platform, enabling seamless communication, assignment of
tasks, and tracking agent performance.
Access a centralised reporting dashboard that
provides real-time insights into key performance metrics, allowing businesses to
analyse data, track sales, monitor bookings, and make informed decisions.
Data List Management
Effectively manage customer records, agent details,
and supplier information through a comprehensive data list management tool,
ensuring accuracy and easy access to crucial information.
Utilise mapping features to visualize travel
itineraries, locations, and routes, helping tour operators effectively plan and
organize trips for their customers.
Back office Admin
Access a secure and user-friendly administrative
panel, enabling tour operators to manage user permissions, system settings, and
other administrative tasks with ease.
Content Management System (CMS)
Take advantage of a robust content management system
to efficiently manage and update website content, promotional materials,
itineraries, and other travel-related information for marketing purposes.
Scalability and Integration
Sitenet Tech's travel back office solution is
designed to accommodate the growth and changing needs of tour operators. It can
integrate with other systems and platforms, such as booking engines, payment
gateways and marketing tools to create a seamless and connected ecosystem.
These elements collectively contribute to the
efficiency, accuracy, and overall success of a travel back office system.